Security

Security is of paramount importance at The Flower Shoppe. For this reason we have ensured our website codes all information that you send to us, with Secure Sockets Layer (SSL) encryption technology. SSL is superior technology used by leading e-commerce sites, and is congruent with almost all web browsers including Microsoft Internet Explorer and Netscape. For our customers, this simply means your credit card details are scrambled in computer language so that computer hackers are unable to decode your highly sensitive information. The moment you enter our payment field until the time your order is stored on the secure server you are protected.

You will know you are entering a secure site by the display of a text message alerting you to this. You may chose to permanently disable this message, however a golden padlock will always be evident on the bottom toolbar of the screen illustrating that you are in a within secure area. Whilst we will never be complacent with security, you should immediately report any unauthorised use of your credit card and comply with the issuer’s reporting procedures and practises. According to the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.

Privacy Policy

The team at flowershoppe.com.au regard our customer’s privacy with utmost importance. Any personal information received is protected by our secure server and is purely used to fulfil your transaction and better understand our market.

The Flower Shoppe never compromises privacy. We deem not to sell, disclose, license or make available personal data collected within this website to any outside party or associate. We are not involved in the commercial use of trading personal information.

Rather, the purpose of this data collection is simply to learn more about visitor behaviour on our site. The use of ‘cookies’ placed in the browser file of your computer helps us gather valuable market research information about our consumers. This enables us to highlight areas needing improvement and track your responses to changes on our site. Thus, the collection of online data supplied voluntarily by you and other customers help us gauge preferences and work towards a better online shopping experience!

Order Cancellation

If you wish to cancel or make changes to an order, please contact us at your soonest convenience on +61 2 9896 0988 or email info@theflowershoppe.com.au Please note that once an order has left our shoppe, it regrettably cannot be cancelled. Please see refund policy for actioning.